Terms and Conditions

1. Acceptance

To enable you to place bets or otherwise transact using the Internet Wagering System, you need to read and understand the following Terms & Conditions and Privacy Statement and accept those Terms & Conditions and Privacy Statement (by clicking "I Accept and Submit" at the end of the Terms & Conditions and Privacy Statement). If you do not accept the Terms & Conditions and Privacy Statement, you will not be able to place bets or otherwise transact using the Internet Wagering System.

2. Recording and Observation

The Bookmakers’ Internet Betting Rules 2001 of Racing Victoria Limited ("Racing Victoria") require that all betting transactions conducted over the internet and all telephone calls made to the Bookmakers’ telephone system be recorded and are able to be observed by Racing Victoria.

Accordingly, to become a member of this Website or open an account with the Bookmaker to enable you to use the Internet Wagering System, you must consent to any of Racing Victoria and its contractors for the Purposes of:

1. listening to (whether with or without an audible tone) and recording (and installing and using Data Surveillance Devices and Listening Devices in order to do so); and
2. communicating and publishing any record or report created or information obtained as a result of listening to and recording,
3. any communications passing between the Bookmaker and you.

To become a member of this Website or open an account with the Bookmaker to enable you to use the Internet Wagering System, you must warrant that you will allow no one else (whether as your agent or otherwise) to use your membership details or to use your account with the Bookmaker to place bets or otherwise transact using the Internet Wagering System.

3. Age and Problem Gambling

It is illegal for persons under the age of 18 to place a bet using the Internet Wagering System or any other internet betting system.

The Bookmaker promotes responsible gambling. If gambling is a problem for you, visit the Responsible Gambling link on this site, visit www.problemgambling.vic.gov.au or free call 1800 156 789.

You are also able to set betting limits and exclude yourself from placing a bet using the Internet Wagering System. If you set a betting limit, the Bookmaker will not accept bets over this limit.

If you exclude yourself from betting the Bookmaker will set your available betting limit to zero and will not accept bets from you until the Bookmaker receives new instructions from you. Your account may not be re-opened for a period of 7 days.

You can also set a maximum limit that can be debited from your credit card during any seven day period. If you would like to limit your credit card debits, please advise the Bookmaker to set the limit in the system.

4. Prohibited jurisdictions

It is illegal to place bets via the internet in some jurisdictions. The Bookmaker does not warrant that the laws applying to the location where you place a bet permit you to place a bet via this website.

The Bookmaker will not accept registration of persons domiciled in the United States of America seeking to bet on this website. The Bookmaker reserves the right to void any bet placed by a person who is a citizen of the United States of America, but registers using an address located outside the United States of America. The Bookmaker can retain all amounts used to place such bets and to use such amounts to compensate the Bookmaker for any losses or expenses incurred by it as a result of the placement of those bets.

When you open an account, when you activate an internet account and every time you bet on this Website you warrant that it is legal to place bets in all jurisdictions where you place bets on this website.

5. Privacy Statement

This Privacy Statement explains how Personal Information may be collected through this Website and how Personal Information collected here will be handled.

What is "Personal Information"?

“Personal Information” means information or an opinion, in any form and whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained from, that information or opinion. It includes information such as your name, address, date of birth and phone number and may include items of User Data.

Who collects Personal Information through the Website?

The Website is hosted by Racing Victoria under an agreement with the Bookmaker. Personal Information collected through this Website is collected by the Bookmaker.

When is Personal Information collected through the Website?

Personal Information is collected on this Website only when you choose to provide it for the purpose of:

1. becoming a member of this Website;
2. opening an account with the Bookmaker to enable you to use the Internet Wagering System; or
3. using the Internet Wagering System.

If you do not provide the Bookmaker with the requested Personal Information, you will not be able to become a member of this Website, open an account with the Bookmaker or use the Internet Wagering System.

For what purposes is the Personal Information collected?

The Bookmaker collects Personal Information for the purposes of:

1. operating the Internet Wagering System and managing the accounts of Website members with the Bookmaker;
2. processing bets placed through the Internet Wagering System; and
3. providing Personal Information to Racing Victoria and its contractors for any of the Purposes.

How is Personal Information disclosed by the Bookmaker and Racing Victoria?

After its initial collection, the Bookmaker may disclose the information to Racing Victoria for the purposes outlined above. This may include disclosure by the Bookmaker to Racing Victoria pursuant to Racing Victoria's Bookmaker's Internet Betting Rules 2001, and then by Racing Victoria to any of the bodies specified in s91E of the Racing Act 1958 (Vic), including Harness Racing Victoria, Greyhound Racing Victoria, the Victoria Police, the Bookmakers and Bookmaker's Clerks Registration Committee and any other person or body specified by the Minister under that section. Your Personal Information may also be disclosed to the Bookmaker's or Racing Victoria's contractors and agents (such as information technology providers, marketing and communications agencies, call centres, direct mail houses and printers) for the purposes outlined in this Privacy Statement.

Security

The Bookmaker will store your Personal Information either electronically or manually and will take reasonable steps to protect your Personal Information against misuse, loss and unauthorised access, use, modification or disclosure.

While the Bookmaker strives to protect the Personal Information and privacy of users of the Website, it cannot guarantee the security of any information that you disclose online, and you disclose that information at your own risk. If you are concerned about security when transmitting data over the Internet you may contact the Bookmaker by:

1. calling 9214 0134 on race days or
2. by emailing admin@surebet.com.au

Queries and Access

Please contact the Bookmaker on admin@surebet.com.au if you would like to access the Personal Information that is held by the Bookmaker about you.

Please contact Racing Victoria on 03 9258 7665 or bettingservices@racingvictoria.net.au  if you would like to access the Personal Information that is held by Racing Victoria about you.

You will generally be provided with access to your Personal Information (although a fee may be imposed).

6. Refund/Payout Policy

It should be noted that those clients choosing to deposit funds via credit card will not have account proceeds or genuine wager refunds credited back to their credit cards.  Funds can only be paid out by cheque or deposited into a bank account.

 

Definitions

Definitions used in these terms and conditions are set out below:

"Data Surveillance Device" means any device capable of being used to record or monitor the input of information into or the output of information from any electronic device for storing or processing information.

"Internet Wagering System" is the software for internet bookmaking used on the Website.

"Listening Device" is any device capable of being used to overhear, record, monitor or listen to a conversation or words spoken to or by any person in conversation.

"Platform" is the servers infrastructure and operating system required to run the Internet Wagering System.

"Purposes" means any of:

1. Racing Victoria's betting supervisory, management and regulatory functions (which may require the disclosure of User Data and information obtained by the use of any of Listening Devices and Data Surveillance Devices by Racing Victoria to enforcement bodies, State Government licensing authorities and racing control bodies in the States and Territories of Australia); and
2. the provision by Racing Victoria to the Bookmaker of services relating to any of the Internet Wagering System, the Platform and the Website.

"User Data" is any data, information or other material which:

1. is entered into the Internet Wagering System or otherwise on the Platform or the Website by you or by or on behalf of the Bookmaker (or which is otherwise generated, compiled, processed, arranged or developed through the use of the Internet Wagering System, the Platform or the Website); or
2. is otherwise held by the Bookmaker concerning or in relation to you,

including records of transactions made by you using the Internet Wagering System or otherwise through the Website or the Platform.

"Website" means the Bookmaker's website at www.surebet.com.au.